Bitmap import gets stuck during render

[shubham_patel]

I'm Trying to render a scene but it gets struck at the same status on Bitmap import Does anyone has an idea why its happening

Here is the attached file
https://drive.google.com/file/d/1Anv...ew?usp=sharing

[aleksandar.kasabov]

Hello shubham_patel,

Thank you for providing the scene.

Upon testing, I managed to successfully render the scene on my end. Do you experience any crashes or freezes or get any error messages? Could you give us more information about your system (V-Ray and Cinema4D versions, OS, RAM, CPU, GPU, GPU driver, etc.)? Thank you.

[shubham_patel]

configuration:
Intel Core i3 10300 @ 3.70GHz
16.0GB Dual-Channel DDR4 @ 1330MHz (19-19-19-43)
ASRock B560 Pro4
NVIDIA GeForce RTX 3060
V-Ray 6.00.01 from 13 oct 2022
Cinema 4D R25.115
NVidia Studio Driver 512.59

Do you experience any crashes or freezes or get any error messages?

VFB gets freezes upon starting render, and I do not get any error massages.

Can You guide me to how to get log details so I can share it with you?

[aleksandar.kasabov]

Hello shubham_patel,

Could you go to http://localhost:30304/ and make sure that you are logged in with your account and you have an active V-Ray for Cinema4D license? Let me know if that helps.

[shubham_patel]

This Massage appears after some time

[aleksandar.kasabov]

Hello shubham_patel,

Do you by any chance have your textures stored on a network drive instead of locally? Also, have you experienced this issue with any other projects as well?

[shubham_patel]

Do you by any chance have your textures stored on a network drive instead of locally?

Nope. All the files are stored locally.

have you experienced this issue with any other projects as well?

It's happening with this file only...haven't tested on other yet...

I did tried to check for any geometry deformity or any other errors in designs but couldn't find it...

[aleksandar.kasabov]

Hello shubham_patel,

Does this only happen when rendering with V-Ray GPU or it also happens when rendering with V-Ray (CPU)?

[shubham_patel]

It occurs in both GPU as well as in CPU.

[aleksandar.kasabov]

Hello shubham_patel,

Thank you for the info.

Please generate a dump file and send it to us to see if will contain any useful information. You can find instructions on how to collect the dump file here. Thank you.

[shubham_patel]

I did tried to make Dump file but generated file is too large....18224081 KB..... can you show me the way to send it to you?

[aleksandar.kasabov]

Hello shubham_patel,

Could you please open a support ticket via our contact form and attach the file there? Please make sure to also send a link to this thread in the body of the ticket. Thank you.