3ds max (corona) files crash when open on another computer

[ntthienphuc]

Hi,

I’m using 3ds max 2025 (the latest version I download from Autodesk) and Corona Render 12 Update 1 (hot fix 1) (the latest version I downloaded from Chaos).
The problem is:

• My .max file can not open on another computer. I received “Application Error - An error has occurred and the application will now close.”. But this file is still open property on my computer.

I had tried:

• Merge to new max file
• Save as new max file
• Format and Reinstall windows

Thank,
Phuc

[AramAvetisyan]

Hi,

Are you sure you also have all the other plugins (Scatter, forest pack, floor generator etc.) on the other machine as well where it crashes?

If you are absolutely sure there is nothing missing, then please submit a ticket at: https://support.chaos.com/hc/en-us/requests/new

and attach the minidump.

[ntthienphuc]

I’m not install Scatter, forest pack, floor generator etc.
But max files I created from PC (A) are still can not open on PC (B)
This is a report and minidump files. Hope you can help me to solve it

3dsmax_minidump00.dmp (6.68 MB)
dmpuserinfo.xml (6.7 KB)

[AramAvetisyan]

Just to make sure - both machines have exactly the same version of 3ds Max and Corona, right?

While we check this, can you please try merging the scene part by part - this will greatly help to understand which part/object exactly causes the crash.

[maru]

This is reported as support ticket #356469

[AramAvetisyan]

The minidump reports Corona version which is older than Corona 12 update 1 hotfix 1.
Most probably you don’t have Corona 12 update 1 hotfix 1 installed on the machine where the scene crashes on open.

Please do a clean uninstall/install of Corona 12 update 1 hotfix 1 and try again.