After installing as network license, and try to switch from scanline to vray renderer, Max gets crash and shut down itself. I have tried this with 2 Xeon. One is windows 8.1 and the other is windows 10. Both get the same Max shutdown. Do you have any suggestion?
Hello,
When you get the crash Max should create a crash dump file called 3dsmax_minidump.dmp in your temp folder (%temp% in the windows explorer address bar). Could you send one dump to our support so that we can check what is the problem
Best regards,
Yavor
I attached it now, try to attach and send it on support page but can’t see any available attachment
3dsmax_minidump.rar (561 KB)
Hello,
Thanks for the crash dump.
There is a file called vray2018.dlr in your Max plugins folder (C:\Program Files\Autodesk\3ds Max 2018\Plugins) - it is not part of our files and causes the crashes.
Best regards,
Yavor