# After a few seconds (it reaches 5%) Enscape closes **URL:** \ **Category:** General\ **Tags:** enscape-sketchup\ **Created:** [June 19, 2023, 2:13pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438 "2023-06-19T14:13:53Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![gregorio\_costa](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@gregorio\_costa](https://forums.chaos.com/u/gregorio_costa)\ **Post date:** [June 19, 2023, 2:13pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438/1 "2023-06-19T14:13:53Z")
Hi team, since this morning I have problems starting Enscape, after a few seconds (it reaches 5%) the window closes. I tried to install the latest version 3.5.1 but nothing changes. I also tried to set the following files as an exception in Windows Defender, but nothing to do. C:\Users\Gregorio\AppData\Local\Programs\Enscape\Bin64\Enscape.Host.exe C:\Users\Gregorio\AppData\Local\Programs\Enscape\Bin64\Enscape.HostLauncher.exe Suggestions?Thanks in advance. Gregorio ---
**Author:** ![Demian\_Gutberlet](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/demian_gutberlet/32/5_2.png) [@Demian\_Gutberlet](https://forums.chaos.com/u/Demian_Gutberlet)\ **Post date:** [June 19, 2023, 2:25pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438/2 "2023-06-19T14:25:21Z")
I’m sorry to hear about that. Right away, does your machine meet our system requirements: [https://learn.enscape3d.com/blog/knowledgebase/system-requirements/](https://learn.enscape3d.com/blog/knowledgebase/system-requirements/) If so, please also let me know which GPU you’re currently using with Enscape? Last but not least, if your machine is supported, please also submit us a feedback report with logs for further troubleshooting: [https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/](https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/) Thank you in advance. ---
**Author:** ![gregorio\_costa](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@gregorio\_costa](https://forums.chaos.com/u/gregorio_costa)\ **Post date:** [June 19, 2023, 2:42pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438/3 "2023-06-19T14:42:55Z")
Hi Demian, I am a technician in Tecnobit and I use Enscape only to support our customers. A user wrote to me that as of today he can’t use it anymore and that’s why I started SketchUp 2023 and started Enscape and I noticed that the same thing happens to me too, even after updating it. I have an Nvidia GeForce GT 750M while the customer an Amd Radeon RX 580. But right now he informs me that updating the Radeon driver, as I suggested, solved it. For my Nvidia, however, there are no more updates, the last one dates back to April 2019 with version 425.31. Should I try to roll back to a previous version of Enscape? ---
**Author:** ![gregorio\_costa](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@gregorio\_costa](https://forums.chaos.com/u/gregorio_costa)\ **Post date:** [June 19, 2023, 3:18pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438/4 "2023-06-19T15:18:04Z")
I forgot, I also sent the feedback. ---
**Author:** ![Demian\_Gutberlet](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/demian_gutberlet/32/5_2.png) [@Demian\_Gutberlet](https://forums.chaos.com/u/Demian_Gutberlet)\ **Post date:** [June 20, 2023, 12:13pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438/5 "2023-06-20T12:13:24Z")
Thanks for your reply. Unfortunately the GT750M is indeed also rather outdated at this point, given it also doesn’t receive new updates anymore - You can definitely try one of our previous releases though: [https://enscape3d.com/version-history/](https://enscape3d.com/version-history/) We can unfortunately not entirely guarantee that you won’t run into any issues, but feel free to still report back to us if that is the case. ---
**Author:** ![gregorio\_costa](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@gregorio\_costa](https://forums.chaos.com/u/gregorio_costa)\ **Post date:** [June 20, 2023, 12:39pm UTC](https://forums.chaos.com/t/after-a-few-seconds-it-reaches-5-enscape-closes/177438/6 "2023-06-20T12:39:10Z")
I went back to version 3.4.4 and that still works. Thank you.