Our 4.2 licenses are served from our internal license server, all has been operational and glitch-free until this AM.
Our older installs of 3.4 / 3.5 also quit working
Seems like something down on Chaos side? Please confirm.
Operational again.
Received confirmation from support ticket that this was on Enscape’s side.
Concerned about future outages - this left us dead in the water and set off much panic checking our configuration, bugging our infrastructure guys, etc.
Hi @rifkin @spellczech , we sent a response via the created case of yours already but just to share it here as well:
We apologize for any inconvenience caused. There was a temporary issue with the release of a new feature, but we’re glad to report that everything should be working properly now. If you continue to experience any issues, please share screenshots and a detailed description of the problem so we can assist you further (via our dedicated support team as detailed here.)
Dear Demain Gutberlet,
We still have problems seeing our licenses from the portal to the workstation. We have logged 2x support cases and zero response from your support team. Why is support not quicker? Have Chaos group replaced staff with AI bots? It appears so. We are paying customers, please get your management to offer real support that resolves issues rather than posts hyperlinks to articles and ask the customer to fend for themselves?
Our licensing team has been notified and you should receive a dedicated response back now soon thereafter. Once more, our apologies for the inconvenience this is currently causing.
If you haven’t already please also briefly forward this issue to the licensing team via the help center/support button as detailed here and you will also be assisted accordingly. Feel free to let me know once submitted and I’ll check right away if we’ve received the request properly.
hello same exact issue here. Was using enscape perfectly offline until this morning. Cannot open. Says no available seats. There is no release button. I contacted support. No answer. Cannot use the software and of course in middle of deadline. Please work this out seems like every month there is this licensing interruption! We are PAID customers !!
Hi @mikkilake - Just to make very sure that we’ve received your support inquiry could you please briefly share the e-mail used to contact us in the first place? The e-mail used for your forum account does not yield any results currently. You can share said e-mail via a direct message. Also, how long ago did you contact us?
hi Demian I went to reply and it says closed! How to DM you?
You can send me a direct message as detailed here: How can I send a private/direct message to someone?
Thanks a lot in advance.
hello is anyone there to help? I never even got any acknowledgement that I put in several help tickets. I have lost an entire day of work and counting.
Hi @mikkilake , we did indeed receive your case(s) and at this point our support team has also responded back to you so please feel free to have a look into it. Should this not resolve your problem at hand or cause any additional issues please simply reply back via the created case/ticket accordingly. Thank you once again for also sharing your additional e-mail address as previously inquired by myself.
Hi @Metamorfoza_MOI , and welcome to our Forum.
Please kindly make sure that you reach out to the licensing support team directly, as detailed here, for further assistance. Thank you in advance for your cooperation as well.