Hello,
I would like to ask for advice regarding an annual V-Ray Solo subscription renewal.
My subscription renewed on 03 May 2026, and I requested cancellation on the same date. The invoice is for the period 03 May 2026 – 02 May 2027.
The important points are:
- I do not intend to use the subscription for the new annual period.
- I have not used the service after the renewal date.
- The payment has not been processed.
- I am not asking for a refund, but for cancellation of an unpaid renewal invoice.
I understand that subscriptions have renewal rules, but I am having difficulty understanding why a cancellation made on the renewal date should result in being required to pay for a full additional year, especially when the service has not been used and the payment has not gone through.
At the moment, I do not have projects that would justify or cover the cost of the tool. I would prefer to stop the subscription now and renew it again in the future when I have projects where V-Ray is needed.
Could someone from Chaos please advise what options are available in this situation?
Thank you,
Adam