I checked the Offline Library box and downloaded the files. Since then every time I start the asset library I get : Asset Library (Not Responding)
If I start Enscape in a file with assets from the library it never loads either. How do I go back to using the online library since I don’t have access to the screen to uncheck the box?
Why could this be happening?
Revit 2022
Just uncheck the Offline Library Box. You can also delete the offline library folder.
@jackossa , I’m sorry to hear about that. Since you cannot even access the Asset Library window, can you please do a clean re-install of Enscape? That means, completely uninstall the current version on your machine and then use our latest installer for Enscape 3.0.2. It also can’t hurt to remove the offline library files from the location you’ve downloaded them to before, best before installing 3.0.2 again. If that doesn’t help please let me know.
Thank @phil_read ,
The window to uncheck the Offline Library Box does not load. Is there any other way around?
Thank you @Demian_Gutberlet I followed your instructions but unfortunately, the problem was not fixed.
Hi @jackossa
Sorry to hear that did not help either.
Could you in that case send in a feedback report including the log files via the Enscape Feedback Button.
Please also add a link to this thread in the description for context.
It is working now, thank you .