Assets get rendered incorrectly

Enscape Issues
1

Hi All
Assets get rendered incompletely and incorrectly. The asset textures have flaws like shown below - This flaw also appears when using any alternative assets.
(I have already sent a feedback)

pasted-from-clipboard.jpg
pasted-from-clipboard.jpg818Ă—612 153 KB

2

Hi @EGIESTO - not sure the CAD you are using will effect this. Which CAD are you using, as when I place the same asset in SketchUp, I don’t get these flaws.

3

… Hi - I´m running SkUp2019

4

She looks OK on my machine…

pasted-from-clipboard.jpg
pasted-from-clipboard.jpg638Ă—783 121 KB

(SU19, Enscape-2.6.1-preview.2+11727)

{Edit - asset looks fine }

5

@EGIESTO - they are fine on my version of SU2019 also. I am not sure what might be causing this. I will ask the relevant department.

6

Do those artifacts move/change when you change the time of day?

7

Hi and yes, these artifacts move by changing time of day - Both: by changing the time either via Enscape´s Shift + Mouse drag or via SketchUp´s Time Setting.
(…I could email this SKP to you (< 5mb) if that makes sense? if so, where to email it?)

8

You can just send it to me via PM, or send it to with a link to this thread. :slight_smile: We may not be able to reproduce this even with your project, but it can’t hurt to check it out.

9

@EGIESTO , you should’ve also received this as a reply via the ticket you’ve submitted:

The solution right now would be to simply reduce the Shadow Sharpness (in the Atmosphere) accordingly. This will avoid the reported behavior at hand.

10

Thanks a lot for your help :thumbup: :slight_smile: (your answer (the ticket) I missed however which may be due to my own clumsiness however :slight_smile: )

- Strange! - you recommend to reduce the shadows sharpness - actually my shadows sharpness was already reduced to 0%.
- Strange also - if I do the opposite of your recommendation by increasing the shadows sharpness!! to about 78% these artifacts disappear.

(btw Demian Gutberlet did you received my private email regarding the Notebook question?)

shadows sharpness.jpg
shadows sharpness.jpg627Ă—798 70.5 KB

11

Hi

Enscape asset texture not showing properly. Please see attached

Capture.JPG
Capture.JPG898Ă—557 77.6 KB

12

Hi @Vida_1

Could you make sure your graphics card driver is up to date?

Is this only happening to a specific asset perhaps or in a specific project?

If it is with a certain asset, can you please tell me the name of the asset.

13

Hi Rick,

I updated the graphics driver and it still not showing properly.

See attached file.

hope to hear back.

Cheers

Enscape_2021-08-02-09-44-58.jpg
Enscape_2021-08-02-09-44-58.jpg882Ă—567 132 KB

14

Hi @Vida_1

Thank you for confirming.

Could you send in a feedback report via the Enscape Feedback Button so we get some more information.

Please add a link to this thread in the description and add my name for context.

Are you able to send me an example file where this is happening for you via WeTransfer perhaps?

You can send me the link via a DM or add in in the feedback report as well.