Browser not loading after attempt at an update

Cosmos Cosmos in V-Ray for SketchUp
1

Greetings,
Every time a new version of the Cosmos browser is released, I try to download it and it does nothing. Then when i give up on it and try to open the browser, it fails to open. I had this issue on March 20th - it took the chaos support 2 hours to try and fix with all the permission files. I don’t know all what I did, but here I am again after trying to update it. Have reinstalled vray as a whole, reinstalled cosmos directly and it still won’t open.

I’m on a mac and most of the instructions people have out there are for PC. As of now, I have a remote session for 3 days from now which is really inconvenient for production as well as the amount we spend per month/year for this software.

Any help would be appreciated.

2

Hey there Eric,

I regret to read that you’re having bad experience w/ Cosmos updates.

In order to help you, we need some information, such as logs, etc. The official way to get support is through our support ticket system – by creating a new issue/ticket. I know that you’ve already walked through this process without success, but this is the correct workflow anyway. I’ll advise you to create a new ticket and write that your issue wasn’t solved previously. When the support team organizes a live session with you, I will join.