Can anyone help me understand why Enscape won’t open in SketchUp? Every time I try to open it, it ends with a BUGSPLAT…! Here are the specifications of my Windows PC in case anyone can help. Thank you in advance!!!
Hi @blekiseksi , welcome to our Forum and thanks for your first report/post here!
Right away, please also check if your machine meets our requirements, in this case if your graphics card built into this laptop may be supported. You should be able to see which graphics card that is by clicking on the “Display 2” tab in the DirectX Diagnostic Tool at hand.
Feel free to then also refer to our dedicated system requirements here to compare:
https://learn.enscape3d.com/blog/knowledgebase/system-requirements/
Should your machine be supported, please send us your system information for further troubleshooting. Once DirectX Diagnostic Tool here has completely loaded, click 'Save all information’ and send this file as a txt file to to our support team via the Help Center as detailed here. In the submission form you can just copy-paste a link to this thread for reference.
Otherwise should your machine not meet the requirements linked above, I’m afraid we can only advice to upgrade or switch to another machine.