Cancellation of Licence

Enscape Requests, Issues, Discussions Enscape :: General
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1

Hi,

I have tried to cancel my yearly subscription on the online portal but apparently they disable the button 30 days before the subscription auto-renews. I still have 8 days until mine is supposed to update, but I don’t want it to renew. I’ve not had any notification about my renewal, and I thought I’d check as I have stopped using Enscape for several months now.

I have submitted a request on the support but I’m worried that it won’t get seen and I’m then going to be charged for the full year for a software that I don’t use.

Can someone from Enscape/Chaos please contact me to let me know what I can do to speed up the anti-renewal process?

thanks

2

Hi @hbc_visual , right away, I’m sorry to hear about the cancellation in the first place.

You can be assured that the licensing team has already received your case though which has also been assigned to an agent by now. That means you can also expect a further reply back very soon. Thank you in advance for just a bit more patience on your behalf.

3

Hey, I know it’s a shame to move away from Enscape, you know how big a fan I was of the software and it wasn’t easy. Thanks for picking up this thread though and letting me know, I did have a panic last night when trying to sort.