I just upgraded to version 4.11.0.162 and now certain vegetation instances are no longer rendering - the proxy is in the model but nothing renders for them in the render window. I also received the following error when starting Enscape. I can find them when I search for them in the new asset browser, but when I place them they still don’t render - the ones I’m noticing in this project are: Potted Plant 163: Dracaena, Potted Plant 220: ZZ Plant, Bush 040: Plant 02, Version 3 (can’t find the 4th one currently). Any thoughts?
Sketchup 25.0.660
Enscape 4.11.0.162
Hi @rmoore_rowe and welcome to our Forum.
When this error message appears, it’s often resolved by re-downloading the Asset Library if you’ve set it to be available offline. To do this, simply uncheck the “Offline Asset Library” box (as shown here under the “Offline Assets” section), then enable it again to trigger a fresh download.
If that makes no difference or you still experience this or any other problems, please kindly forward this to our support team directly as well for further troubleshooting, as detailed here. Thanks a lot in advance for your cooperation
