Hi there, I have purchased Cloud Credits earlier today, but they are not showing up in my account. Any idea what is going on? I have work I need to complete over the weekend and customer services are Mon-Fri. I appreciate your help and advice. Many thanks! Peter
Hi,
Sorry for the late reply. Can you please let me know which email you have used to purchase the credits? If it’s more convenient for you, we can continue the conversation with direct messages - not to share sensitive information publicly.
Thanks,
Vladie
Hi,
I’ve created a ticket in our Support system and asked the Chaos Customer Excellence team to investigate the issue you have stumbled upon. They informed me that there was a problem with our online store but now it should be fixed and you should have received the credits. Please let me know if you still can’t get the credits.
I’m sorry for the problems!
Bests,
Vladie