edit: March 2025. Chaos finally approved my refund after I posted here, assuring me I’d recieve in in 4-7 business days. It has been 2 months and I still don’t have my refund.
Hi everyone, heres the problem:
I’ve been a vray user for many years, but did not renew my subscription when it expired in October as I was not working at the time.
I started a new project recently and so paid my subscription on January 5th, after paying I reenabled “auto renew”. This purchase was made on my “sign in with google” chaos account, however I realized immediately afterwards that for whatever reason my google account license and Trimble account cannot sync despite it being the same email, contact, payment method etc etc. I was desperate to start work that afternoon, and so I purchased the subscription on my Trimble account and issued a refund request from my google account.
chaos responded to my request with an AI generated response saying I do not qualify for a refund as I had auto renew enabled (despite the fact that I had not had it enabled at time of purchase and had not paid anything until January 5, well within the 14 day period. )
Even though this is silly, FINE, so I submitted a ticket to refund the Trimble account charge instead (which had never had auto renew and was a brand new purchase)
they merged my tickets and have yet to respond to me.
All I want is a single subscription. It is obvious that I have a double charge for the same software from the same email and card. I am well within the 14 day period for a refund for one of these licenses. I don’t care which one, but right now this company is holding 1000 dollars hostage and denying / delaying my requests.
after years of subscribing, if I have no resolution, i will dispute both charges with my bank and blacklist chaos and move on to new software, but this is my final attempt to hold chaos accountable.
After this post, chaos did finally approve my refund for one of my subscriptions, to be deposited within 4-7 business days, 2 months later and still no refund. Very disappointed overall with this experience.
I’m having the same issue I turned off the auto renewal and cancelled my subscription but I was just charged the $700 for a year subscription to enscape and I didn’t approve of that. I have tried several times to get ahold of someone because I need this to be resolved and I have heard nothing. Not having a customer support number is ridiculous and the overall service they provide is terrible. I thought enscape was a great product but after this experience I will not be using it again.
Hi - I’m really panicked - I’ve been charged the full fee and I’m within the criteria of refunds as it’s under 14 days for a new subscription to be refunded, but I can’t get through to anyone. I’ve submitted several contact forms to get through to someone, but each time I just get the same automated email. If anyone can help end my cycle of frustration, please help! I’m desperate to get me refund and not getting anywhere. thanks