Cloud Floating License Question - User sign in during installation?

Enscape Requests, Issues, Discussions Enscape :: Issues
1

I appreciate Chaos effort to correct the floating licensing problems in the latest version of Enscape. After reading the email and docs regarding it, I have questions.

Does the user need to sign in during the installation of the software? Can the user sign in after the software is installed?

We use deployment software to install applications including Enscape. This obviously does not allow the user to log in until after the software is installed.

As a matter of policy, we do not allow users to install software generally.

Thanks

2

Hi @JimBinCT , thanks for your post - I can gladly forward your inquiry and get back to you accordingly but ideally in this case as it’s usually faster please kindly reach out to licensing directly given that they will always be best suited in assisting when i comes to any specific questions what so ever: How do I contact Support? - News & FAQ - Enscape Community Forum

You should receive a reply back very soon as we’re also expecting further requests from our users in this regard after the floating licensing adjustments.

Thanks a lot in advance, you can simply copy-paste what you’ve shared here or even just include a link to this thread for reference.

EDIT: To also share further information in regards to this here in the Forum:

As the or an IT Admin, you can deploy the application to all users, even those without an account. During installation, you’ll have the option to sign in, but it’s not required to complete the process. However, to enable the floating feature, you will need to sign in and activate it through the License Management Admin Panel. Activation can be done in bulk using a CSV file.

3

Is there any chance of integrating a Microsoft/SSO option?

The current system is wonderfully frictionless for our users.

Having them all make Chaos accounts is a pain.

4

Additional trouble testing things out.

Uninstalled an older version of 4.1 that was pointing to the local license servers.

Tried installing the latest version through deployment. Opened Revit and Enscape tab. Clicked on Chaos Account and logged in there.

However, I still get “Enscape was unable to find the license server. The service is required in order to access your license”

Does license server still need to be installed on each computer? The instructions from this mornings email from Chaos just mentioned installing Enscape with default settings and logging in.

5

Not sure if this helps but there is an xml that lives in program files\common files\chaosgroup which I had to point to our local license server and push out during deployment in order for 4.1 to correctly point to our local license server. But if you are no longer using the local license server, perhaps you need to remove the xml file in that location if it contains your local license server address.

6

Not necessary for a user to sign in during installation. A user has to sign in when starting Enscape.

We use a script to silently install Enscape. You can set install-options in a .xml file. This is the .xml file we use:

<DefValues>
<Value Name="LOCALE" DataType="value">en-US</Value>
<Value Name="STDROOT" DataType="value">C:\Program Files\Enscape</Value>
<Value Name="REMOTE_LICENSE" DataType="value">0</Value>
<Value Name="INSTALL_REVIT" DataType="value">1</Value>
<Value Name="INSTALL_ARCHICAD" DataType="value">0</Value>
<Value Name="INSTALL_RHINO" DataType="value">0</Value>
<Value Name="INSTALL_SKETCHUP" DataType="value">0</Value>
<Value Name="INSTALL_VECTORWORKS" DataType="value">0</Value>
<Value Name="ANONYMIZED_TELEMETRY" DataType="value">0</Value>
<Value Name="PERSONALIZED_TELEMETRY" DataType="value">0</Value>
</DefValues>

The command we use to install Enscape:

start "" /B /wait "<path to installer>Enscape-4.1.1.35.exe" -gui=0 -configFile="<path to xml>enscape.xml" -quiet=1

We’re making progress with the licensing. Next step would be for Chaos to drop the local license-stuff that’s apparently still necessary?

7

Hi @JimBinCT , thank you for reaching out to our support/licensing team as advised - If you’ve already installed Enscape on any of your machines the license server should also be installed alongside. Could you kindly let our licensing team know as well about this behavior if you haven’t already?

We should then be able to provide a workaround in this specific situation as you might be running into a known issue (present when using Revit specifically) we’re still troubleshooting internally. In any case, please simply reach back out to licensing so they can assist you further with this right away. Once more thanks a lot in advance.

8

Hi @rifkin , our system does actually support Azure AD (now called Microsoft Entra ID) at this point - We should be able to enable this functionality for your account if you simply let our support team know accordingly.