There are plenty of credits, but recently all of the jobs keep pausing after some time rendering.
Any idea why? Thanks
I think it is also perhaps costing more because it keeps stop starting. Quite frustrating for animations, since it also downloads partial frames.
Hello, @james_cutler . We’ve identified the root cause of this and fixed it. You are correct, we had a bug which caused some jobs to be paused incorrectly. I understand that this has been frustrating. If you feel that it all made your rendering jobs cost more, please contact our support. They will be able to help you recover a fair amount of credits.