# Corona Image Editor Craches when I'm denoising **URL:** \ **Category:** Issues\ **Created:** [June 23, 2017, 4:43am UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426 "2017-06-23T04:43:17Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![fedecuadros](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/fedecuadros/32/235540_2.png) [@fedecuadros](https://forums.chaos.com/u/fedecuadros)\ **Post date:** [June 23, 2017, 4:43am UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/1 "2017-06-23T04:43:17Z")
Hello Corona Team, I have a crash when I’m trying to denoise a CRX image, I tested the process with different denoise amount but it doesn’t work. I tested to denoise a separate light Mix one by one and it also didn’t work. STR\> 1- I rendered a scene with Multipass and Denoise mode\> gather data for later option. 2- I saved the image holding down on save button to CRX. 3- I open the CRX in Corona image editor. 4- Make the changes in Light Mix/Tone Mapping/Bloom. 5- Set the denoise amount to 0.6 then click on denoise button. 6- Program crash and I have to close it. Platform\> Windows 10 Pro Processor: AMD Ryzen 1700X 3.4 Ghz Corona version\> Full-speed non-debug version Build timestamp: May 17 2017 14:58:29 Version: B1 daily May 17 2017 (core 1.7 DailyBuild May 15 2017) Cinema version: CINEMA 4D Studio R18.048 S Please see the attaching image. Best Regards, ![Editor-Crash.jpg](https://europe1.discourse-cdn.com/chaosprd/original/3X/8/9/89c334f15a5483ace0c96c7f136a77d9c7931b1a.jpeg) ---
**Author:** ![maru](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/maru/32/15975_2.png) [@maru](https://forums.chaos.com/u/maru)\ **Post date:** [June 23, 2017, 12:27pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/2 "2017-06-23T12:27:20Z")
I think generating a minidump could help our devs find out what the problem is: [https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-](https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-) ---
**Author:** ![michal\_wirth](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/michal_wirth/32/40989_2.png) [@michal\_wirth](https://forums.chaos.com/u/michal_wirth)\ **Post date:** [June 23, 2017, 1:24pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/3 "2017-06-23T13:24:58Z")
Yes, please, provide us a minidump (section 2 in the Marcin’s link but instead of 3dsmax.exe search for CoronaImage.exe). It would be great if you can also share the affected CXR image. Please use the private uploader for both: [Renderer for architectural visualization - Corona | Chaos](https://corona-renderer.com/upload/). Is the issue reproducible, or it has happened only once? ---
**Author:** ![fedecuadros](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/fedecuadros/32/235540_2.png) [@fedecuadros](https://forums.chaos.com/u/fedecuadros)\ **Post date:** [June 23, 2017, 2:43pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/4 "2017-06-23T14:43:13Z")
Hello Mike, I will make the minidump today, I forgot to tell you that I work in C4D (Mac and PC). It happened all time, I can´t denoise the image and I have to render again the image and make the denoise inside the C4D. Thanks. ---
**Author:** ![michal\_wirth](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/michal_wirth/32/40989_2.png) [@michal\_wirth](https://forums.chaos.com/u/michal_wirth)\ **Post date:** [June 23, 2017, 2:51pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/5 "2017-06-23T14:51:42Z")
Ok, thank you. And it crashes both on Windows and OS X? ---
**Author:** ![fedecuadros](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/fedecuadros/32/235540_2.png) [@fedecuadros](https://forums.chaos.com/u/fedecuadros)\ **Post date:** [June 23, 2017, 2:54pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/6 "2017-06-23T14:54:01Z")
Nop, only in windows…Remember that you don´t launch the Corona Image Editor for OSX yet. Do you have the link to make the minibump fron c4d? ---
**Author:** ![michal\_wirth](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/michal_wirth/32/40989_2.png) [@michal\_wirth](https://forums.chaos.com/u/michal_wirth)\ **Post date:** [June 23, 2017, 3:05pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/7 "2017-06-23T15:05:34Z")
The OS X version is getting ready so I got confused. CIE is standalone program and it has its own process in process explorer. See the section 2 in the Marcin’s link above. Instead of 3ds max process search for CIE process - CoronaImage.exe 😉 ---
**Author:** ![fedecuadros](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/fedecuadros/32/235540_2.png) [@fedecuadros](https://forums.chaos.com/u/fedecuadros)\ **Post date:** [June 27, 2017, 6:56pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/8 "2017-06-27T18:56:54Z")
Hello Mike, I was looking for the file but I deleted it. I try to render the image again with the same parameters but image denoise worked fine. I tried to look for historial with Process Explorer but the application works only in the moment of the bug. I looked the bug in Event Viewer and I found it. I exported the file with all the crashes and now I’ll upload in the private uploader. I hope this help you. Best regards. ---
**Author:** ![fedecuadros](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/fedecuadros/32/235540_2.png) [@fedecuadros](https://forums.chaos.com/u/fedecuadros)\ **Post date:** [June 27, 2017, 6:58pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/9 "2017-06-27T18:58:32Z")
Sorry, the name of the uploaded file is 1498589855\_CoronaImageEditorCrashes.evtx Best regards, ---
**Author:** ![Nikola\_Tomsu](https://avatars.discourse-cdn.com/v4/letter/n/f475e1/32.png) [@Nikola\_Tomsu](https://forums.chaos.com/u/Nikola_Tomsu)\ **Post date:** [June 28, 2017, 8:29am UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/10 "2017-06-28T08:29:12Z")
Hi, if anyone is interested Corona Image Editor for macOS is already out [https://forum.corona-renderer.com/index.php/topic,15602.msg104390.html#msg104390](https://forum.corona-renderer.com/index.php/topic,15602.msg104390.html#msg104390). Nikola ---
**Author:** ![michal\_wirth](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/michal_wirth/32/40989_2.png) [@michal\_wirth](https://forums.chaos.com/u/michal_wirth)\ **Post date:** [June 28, 2017, 9:52am UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/11 "2017-06-28T09:52:44Z")
> [@fedecuadros](#): > > Sorry, the name of the uploaded file is 1498589855\_CoronaImageEditorCrashes.evtx > > Best regards, thank you, will look into it … ---
**Author:** ![michal\_wirth](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/michal_wirth/32/40989_2.png) [@michal\_wirth](https://forums.chaos.com/u/michal_wirth)\ **Post date:** [July 3, 2017, 8:07am UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/12 "2017-07-03T08:07:17Z")
OK, I am sorry but there is nothing in that file from which I can find out what had happened. If the crash occurs again, please upload a minidump of the CoronaImage.exe process exported from the Process Explorer in time of the crash. If it would be possible, add also the affected CXR. Thank you. ---
**Author:** ![houska](https://avatars.discourse-cdn.com/v4/letter/h/3ec8ea/32.png) [@houska](https://forums.chaos.com/u/houska)\ **Post date:** [January 31, 2018, 1:16pm UTC](https://forums.chaos.com/t/corona-image-editor-craches-when-im-denoising/137426/13 "2018-01-31T13:16:09Z")
I’ll close this, because it has been inactive for some time. Of course, if you have a crash, posting a minidump and writing a new bug report will still be helpful! Thanks 🙂