Hello, I’m having issues with the cosmos browser. When opening its a completely blank pop up window, nothing at all. I up dated to the current version when prompted yesterday but didn’t use it after doing so. Today when trying to access its blank. I have tried stopping and starting again from the startup menu with no success. But unsure what else to try. Any ideas?
Hello @jon_leeke
Could you please uninstall Chaos Cosmos from the Control Panel and make sure that the following folders are removed:
C:\Program Files\Common Files\ChaosGroup\ChaosCosmos
C:\Program Files\Chaos Group\Chaos Cosmos
C:\Users\<UserName>\AppData\Local\Chaos\Cosmos\DB\ Updates\
Then please reinstall the Cosmos Browser and let me know if Cosmos started working:
If the same issue appears, please try to remove the following file:
“C:\Users\Stefan\Documents\Chaos Cosmos\cpkg.db”
and please restart the machine, if the issue continues, please send us the following log:
“C:\Program Files\Common Files\ChaosGroup\ChaosCosmos\cb.log”
and the content of the following file:
C:\Program Files\Common Files\ChaosGroup\ChaosCosmos\config.json
If there are any errors or issues, please send us a screenshot of them.
Also please confirm if you have a proxy/firewall/antivirus that might be stopping the connection to our backend cosmos site.
Hi @viktor_angelov ,
Thank you for your help with this. I have uninstalled and reinstalled but cosmos still isn’t loading. I have the logs requested ready to send you, is there somewhere direct/private I can send them to you?
Hello @jon_leeke
Please open a ticket to our system through this link: https://support.chaos.com/hc/en-us/requests/new
Let me know what the ticket number is once you open it.