Crash of the V RAY render window

[margherita_vittani]

Good morning,

I have a problem with V-ray.
I can process renders and work on Sketchup’s model space (sketchup 2024), but the moment I have to edit the render in post production, the program (specifically the ‘frame buffer’) crashes and closes the program. It closes both sketchup and v ray and I get the report that I leave here as an attachment. What can I do? How can I solve it?
I have already tried uninstalling all the programs, doing a complete cleanup and installing them again, but nothing has changed.

Thank you,

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Translated Report (Full Report Below)
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Process: SketchUp [5201]
Path: /Applications/SketchUp 2024/SketchUp.app/Contents/MacOS/SketchUp
Identifier: com.sketchup.SketchUp.2024
Version: 24.0 (24.0.598)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-12-05 12:59:35.6258 +0100
OS Version: macOS 14.1.1 (23B81)
Report Version: 12
Anonymous UUID: 535AE32D-AE53-FDF9-6C48-F983D44ED722

Time Awake Since Boot: 3400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000018cc123fc

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [5201]

Application Specific Backtrace 0:
0 CoreFoundation 0x00000001891d2800 __exceptionPreprocess + 176
1 libobjc.A.dylib 0x0000000188cc9eb4 objc_exception_throw + 60
2 CoreFoundation 0x0000000189148fc0 -[__NSCFString hasSuffix:] + 0

[konstantin_chaos]

Hi @margherita_vittani ​,

Which V-Ray version are you using?
Note that we released a new major update yesterday and it’s worth installing it to see if the issue is still reproducible.
Here’s a link to our downloads page - Download | My Chaos

If this doesn’t help we’ll need additional information to investigate:
- Is the crash only reproducible with a specific project? Does it happen in a new file? If it’s project specific, please share the project.
- Can you list the exact steps that lead to the crash?

Regards,
Konstantin