Hi,
I have tried the custom asset and loaded in .obj files; specifically 3D people we purchased from another website. After asset is generated, it comes in as a tall volume box, when we place it. Does anyone know how to get rid of the box around the asset. I tried exploded the file then upload-same result. Thank you
@vnguyen_1 , thanks for your report and welcome to our Forum, I’m sorry to hear about that. Is there a chance you could share one of the 3D Files with me? You can do it via a DM and upload the file to wetransfer.com for example beforehand, then I can check it out myself to troubleshoot the cause behind this. Thank you!