# Downloading stops

**URL:** <https://forums.chaos.com/t/downloading-stops/109787>\
**Category:** Issues\
**Tags:** v-ray-sketchup\
**Created:** [April 14, 2022, 4:03pm UTC](https://forums.chaos.com/t/downloading-stops/109787 "2022-04-14T16:03:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![paulina\_tracz](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@paulina\_tracz](https://forums.chaos.com/u/paulina_tracz)\
**Post date:** [April 14, 2022, 4:03pm UTC](https://forums.chaos.com/t/downloading-stops/109787/1 "2022-04-14T16:03:36Z")

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Hi,

I have a problem with downloading things from Chaos Cosmos. When I try to download sometinh it always stops around 90%. What can I do to solve this problem?

Thanks  
Paulina

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**Author:** ![hristo\_chakarov](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/hristo_chakarov/32/28921_2.png) [@hristo\_chakarov](https://forums.chaos.com/u/hristo_chakarov)\
**Post date:** [April 17, 2022, 8:15pm UTC](https://forums.chaos.com/t/downloading-stops/109787/2 "2022-04-17T20:15:27Z")

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Hey Paulina,

Any chance that you’re on a Mac M1 and using the latest Cosmos version?

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**Author:** ![paulina\_tracz](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@paulina\_tracz](https://forums.chaos.com/u/paulina_tracz)\
**Post date:** [June 2, 2022, 1:24pm UTC](https://forums.chaos.com/t/downloading-stops/109787/3 "2022-06-02T13:24:12Z")

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Hey,

unfortunately no. I’m working on PC and I’m using the latest versions of V-Ray and Cosmos. Nothing changed after all that time, I still can’t download assets from Cosmos, it stops at random %.

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**Author:** ![paulina\_tracz](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@paulina\_tracz](https://forums.chaos.com/u/paulina_tracz)\
**Post date:** [June 2, 2022, 1:34pm UTC](https://forums.chaos.com/t/downloading-stops/109787/4 "2022-06-02T13:34:19Z")

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@hristo_chakarov could you help me with my problem?

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**Author:** ![hristo\_chakarov](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/hristo_chakarov/32/28921_2.png) [@hristo\_chakarov](https://forums.chaos.com/u/hristo_chakarov)\
**Post date:** [June 6, 2022, 9:56pm UTC](https://forums.chaos.com/t/downloading-stops/109787/5 "2022-06-06T21:56:04Z")

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Hey @paulina_tracz ,

Apologies for the delayed reply. In order to help you, we’ll need Cosmos configuration file and log. Can you please [create an issue here](https://support.chaos.com/hc/en-us/requests/new) and attach your cb.log and config.json files, located at C:\Program files\Common files\ChaosGroup\ChaosCosmos ?