I’m posting this because I want other users to be aware of a billing issue I experienced with Chaos/Enscape subscriptions.
I was charged twice for overlapping subscriptions for the same service. Support agreed to give me a prorated refund for my current duplicate subscription, but they refused to properly address another duplicate charge that happened previously, even though I had already reached out about the issue before.
What frustrates me most is that this continues to be treated like a normal cancellation instead of a duplicate billing problem.
As a student paying for my own software, this experience has honestly been really disappointing. I’d strongly recommend that users carefully check their subscriptions and billing history to make sure overlapping subscriptions have not been created on their account.
Has anyone else experienced something similar?