Hi, I represent TAFE Queensland Australia (educational Institute) and raised a support ticket (#171785) 2 days ago asking could support check out license for renewal in addition sent an email and still no response. TAFE is currently in the process of repackaging our semester 1 applications and need to ensure our license for Enscape is valid for the next 12 months. This is holding up our project can i please have a response. The application gets repackaged each year to the latest version in readiness to be pushed out to student labs. Who at Enscape support can assist us?
You likely seen it already, but you’ve received a response just today. If any further inquiries come up, feel free to just reply back to our educational team through the existing case of yours via e-mail.
And should you require any further assistance otherwise, please let me know.
Hi Demian, it’s been 2 weeks, and we’re still waiting for our licensed to be renewed. Last contact was about 4 days ago? Can we please have this sorted out. I have given the require details 3 times now. We are an educational Institiute and have been using this product since 2018. TAFE’s contact over the years had been Helen Reinold, however, she too isn’t responding., so logged this ticket #171785. All we are asking is to have our license renewed to the associated email address as per out initial licence agreement, which i have added to the raised ticket. Kind Regards Marissa