Enscape 2.9.1 (encountered a fatal error on startup. Open the log directory )

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hello,

I have been doing some testing with Enscape and the lowers version’s, after installing SU 2019 and trying 2.9.1 or 2.9 I started getting the
“Enscape encountered a fatal error on startup. Open the log directory” prompt, then I decided to re install SU 2020 and also install EN 2.9 or 2.9.1 and now I’m stuck with this prompt even if I go back to 3.5 seems like something messed it up and I can’t get EN to work on any version even after reinstalling SU and EN multiple times.

I leave the prompt files in the zip file below so you can check it out and hopefully solve this as I can’t do anything with EN at the moment.

Thank you.
EnscapeSketchupPlugin.zip (2.76 KB)

2

Just to make sure, I also updated and reinstalled my drivers and they are up to date for sure.

3

@Irvinm3d , please once more make sure that every version of Enscape still currently present on your machine is fully uninstalled - Then afterward acquire Enscape 3.5.1 and re-install it this time for all users on that machine as detailed here:

https://learn.enscape3d.com/blog/knowledgebase/getstarted/#advanced

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pasted-from-clipboard.png493×385 9.88 KB

Please also be aware that 3.5+ requires SketchUp 2021 and does not officially support SketchUp 2020 anymore.

Otherwise if there’s any specific reason you cannot upgrade to 3.5 at all, let me know, but we’d definitely reccomend acquiring SketchUp 2021 to also make use of all the new features and improvements we’ve made from during the development from 2.9 to 3.5.

Thank you in advance for any further replies.

4

Thank you Demian,

I found a way to solve my problem.

Kind regards,

5

I’m glad to hear that. As it can’t hurt to know could you detail what exactly helped in your case? :slight_smile:

6

hello, i have the same problem, can you help me?
REPORT ENSCAPE.zip (4.41 KB)

7

Right away, is there any chance for you to upgrade to our latest release alongside perhaps upgrading SketchUp (to 2022 at least)? You seem to be currently still using Enscape 3.0 (we have already released Enscape 4.0.2.11) and SketchUp 2018.

If there is no chance what so ever to upgrade at all, please kindly try submitting a report too as detailed here. This way we can check out your additional log files in context with your machine information to perhaps troubleshoot this further, though please be aware that this may not be easily solvable in case you cannot use another version next to Enscape 3.0 / SketchUp 2018.

Thanks a lot in advance for your cooperation.