Hello
Could anyone explain why I cannot activate the Enscape plugin in the extensions tab on sketchup
AND Enscape 3.1.2 encounter a fatal error on startup ?
This problem started after I upgraded and migrated all my data to a new C drive.
I have tried to uninstall and reinstall both sketchup and enscape programs.
Please help me to resolve the issue.
Hey @XYX11 , I’m sorry to hear about that - Have you re-installed windows on your machine as well, or did you simply move everything to the new drive? If you’ve simply moved the windows-OS folder and such then that is known to cause a plethora of problems and we would recommend re-installing windows itself as well, fresh to your new drive.
Otherwise, please also send us the log files which you’ll find in these directories:
Enscape main plugin log files:
C:\Users%USERNAME%\AppData\Roaming\Enscape\Data\Logs
SketchUp plugin log files:
C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeSketchupPlugin
You can just .zip them and attach the files here. Thank you in advance!
I have the same problem, where can I send this information to you? I’ve tried reinstalling it but I couldn’t solve the problem. I have Windows 11, is there any connection?
@MandsTalk_97 , I’m sorry to hear about that - You can send the logs/information through a direct message to me as well.
Beforehand, you can also try reinstalling Enscape for all users on that machine as detailed here, which may already do the trick:
https://enscape3d.com/community/blog/knowledgebase/getstarted/#advanced_multi
We do support W11 by the way, so that should not be the main problem.
I have the same problem. can you help me to fix it? I install windows 11 and go back to windows 10 after a day and this happens. Can i send the information to you ?
Welcome to our Forum.
I’m sorry to hear about that - You can indeed kindly send me the log files accordingly through a DM as well so that we can further look into this.
Beforehand, please also try installing Enscape for all users on that machine to see if that makes a difference:
https://enscape3d.com/community/blog/knowledgebase/getstarted/#advanced_multi
