Intento descargar los activos y me aparece este mensaje, no se a que se deba, tengo conexión par cable estable.
I’m very sorry to hear about this issue @Haroldchy ,
The error you’ve sent us indicates that Enscape could not connect to our Asset Library server.
Provided that you had access to the internet at the time this issue occurred, I assume that you’re just perhaps connected to the internet via a proxy server?
In that case, you might need to configure your proxy settings. You can do that by opening the General Settings window and selecting the Network option. Click the Edit Proxy Settings button, which will open the Enscape Proxy Server window. Then un-check the Use System Default checkbox to allow your proxy server details to be entered. You may need to ask your IT Administrator what information you need to fill out in these fields.
If, however, you’re not connected to a proxy server, another possibility is that your firewall is blocking Enscape from connecting to our Asset Library server. Please set the following URL exceptions, that are for connection to the Enscape Asset Library, Web Standalone, Panoramas, and Feedback services, to listen on port ‘443‘ with protocol set to TCP (http and https):
https://asset-assetbucket-1binh6y04tlmk.s3.eu-central-1.amazonaws.com
https://feedback-feedbackbucket-kqjsgygrcfpd.s3.eu-central-1.amazonaws.com
https://panorama-panoramabucket-17m6l0kcpd6x2.s3.eu-central-1.amazonaws.com
https://enscape-mobile-runtime.s3.eu-central-1.amazonaws.com
https://webstandalone-raws3-p2dyeqrxcbok.s3.eu-central-1.amazonaws.com
https://webstandalone-bundles3-17tmvx8yf2hr9.s3.eu-central-1.amazonaws.com
Let me know if doing the above does not help.