Enscape 4.01 - not working as normal using a wacom tablet

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hi

I have used a wacom tablet instead of a mouse for many years - also Enscape.

With the latest version I can’t navigate in the enscape view anymore - its simple turns around the z-axe when I try to walk around - I hope there will be a fix for this :slight_smile:

Jorgensen

2

HI Jorgensen,

I have issues with my Wacom as well. After 5 minutes working with Enscape it just stops working altogether.

Was wondering how you got yours to work at all. Had this issue with all Enscape versions to date.

Hope there is a fix for all!

3

Hi Jakk

I’ve done nothing special, it has always worked - until the problems above came.

/bo

4

Pardon me for the late reply @Jorgensen_dk @jakk_1 - In such a case you can simply forward any issues which might’ve surfaced seemingly out of nowhere directly to the support team which will then file this as a bug accordingly once investigated: How do I contact Support? - News & FAQ - Enscape Community Forum

I do not have access to a Wacom tablet I’m afraid to troubleshoot this myself currently, so your cooperation here would be appreciated if you could simply forward this as it also only takes a few clicks to do so. It suffices entirely if you include a link to this thread for reference in the submission form (or copy paste what you’ve written here) and we’ll check out why this problem seems to occur now.

5

Hi Demian

I tried that - and got this answer

–

Hi Bo,

Thanks for your message!

I’m afraid we have never officially supported the Wacom tablet. At this time the only external controllers we officially support are XBox controllers and the Spacemouse. As such I’m afraid it’s not possible for us to determine why the Wacom tablet has stopped working, as we never implemented support for it to begin with, nor do we have access to one of the tablets.

While we currently don’t support the Wacom tablet, we invite you to share your feedback directly with our product management team here. They can then take this feedback into account when planning new features and support for future releases.

–

As I remember - I did that

6

Thanks a lot for reaching out to support already and your quick response.

At this point then I can at least add that I’ll bring this up once more during our next meeting with product management as well to see if there is any way to expedite or resolve this in the near future. Should there be any further news to share from my side soon I’ll let you know right away.

7

Thanks Demian - you are all doing a great job - both in support and fast development!

Have a nice day.

Jorgensen