Exporting materials. it stays loading and doesn’t start.
I sent report.
My laptop
AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
ram 32.0 GB
nvidia rtx 3070
Any idea about this problem?
@nando_2 , welcome to our Forum.
Right away, we have received your report accordingly and our technical support team is already on it - You will receive a response / solution soon hereby.
Just in case there is anything else you may need assistance with please let me know.
Hi Demian.
Send the report again, I followed the procedure step by step,
but the error still persists. stuck starting, exporting materials by 59%
Hi Demian,
I tried to install older version from 4.0.05 to the latest version 4.1.0.2321 and still always take a lot of time literally 30mins to export materials. And also, with the assets library I when you trying to put trees and vehicles it’s too difficult to use unlike other platforms.
Hi @Kelvin_Solis , in this case please kindly submit a dedicated support report or help center request as detailed here as well which reaches our technical support team directly.
Generally whenever you experience any technical problems like crashes, freezes or Enscape taking too long to load for whichever reason this is the best way to reach out for assistance as quickly as possible, since a support report also transfers your generated log files (attached by default), machine information and so forth in order to troubleshoot this further.
Thanks a lot in advance for your cooperation.
Hi there, i have experience the same issue, as i had just purchase the license from enscape. Using Windows Enscape 4.2, however when i lanch the plugin. It is stuck at the material export loading page. Please help me. As i would need it working urgently. Thank you!
Hey @thenlstudio - sorry to hear about that. What you describe can be caused, for example, by an outdated graphics card driver, or insufficient hardware. May I please ask you to send in a support ticket? This will provide us with log files we can use to check what exactly is going on. You can send a support ticket by clicking the “Support” button in the Enscape toolbar in your host software.
Hi Kaj Burival,
Thank you for getting back. I had send in the support log ticket. I had also checked that my graphic card is updated and hardware have sufficient space.
my laptop specification:
Processor: AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
Ram: 64.0 GB (63.4 GB usable)
System Type: 64-bit operating system, x64-based processor
Nvidia: GeFroce RTX 3070 Laptop GPU (Version 566.14)
Hi everyone,
I wanted to share a possible solution to the issue with Enscape getting stuck on the “Loading Materials” screen. I’ve noticed that this error is more common with AMD processors. The solution to use the latest version of Enscape is to ensure that you also have the latest version of the integrated graphics drivers for your processor.
In my case, I have a Ryzen 9 4900HS processor, but I was using a graphics driver from 2021. After visiting AMD’s official website and updating to the latest driver version available (2024), the issue was completely resolved. Enscape now runs perfectly, without any loading problems.
I hope this helps! Cheers!
