Enscape can't find license server on my computer

All of a sudden, when trying to open Enscape in Sketchup, a pop up shows and says that it can’t find the license server on my computer. I have tried for hours to solve this and I have sent multiple messages to support, for two days now, but I do not get any response. I have a final client presentation this thursday and still have to do the rendering. So I am getting quite desparate. I have tried everything I could, also asked chatgpt for help and tried everything that it said, nothing works. I have an Enscape for Sketchup license that I use on my Macbook, have done so without issues for the last 1,5 year.

Has anyone experienced this issue as well and if so, what was the solution? And has anyone have any idea how to get in contact with support when they are not replying on the ticket?

Hi @lisetboog , welcome to our Forum and I’m sorry to hear about this behavior.

I can see you are now in a dedicated conversation via the created support case of yours and my colleague has once more sent you a further reply as there seemed to have been some misunderstandings hence why this behavior hasn’t been resolved just yet.

Please check out the update, and simply reply back once more if you still run into this or any other problems thereafter. Thank you in advance!