Hello,
I’ve been using Sketchup 2022 with an old version of Enscape on my Macbookpro M1 just fine.
Today I updated Enscape. After updated, I open SU but it crash. Then I restart my Mac and open SU again. I notice it opened without Enscape. There’s no Enscape menu bar, and in the drop down Extension menu there’s also no Enscape. I open Extension Manager, Enscape is there, enabled and signed (pic).
I managed to restarted SU, reinstall Enscape, uninstall then reinstall SU and Enscape multiple times but it still didn’t work.
I downloaded and installed SU 2023 and Enscape, still not work.
I’m so frustrated with my situation. Should I reset & erase everything and reinstall macOS?
Hey @nothingunusual , welcome to our Forums!
I’m sorry to hear you’ve been experiencing these issues. This is a curious case that we’d like to investigate further. Could you please send us the log files contained in these three folders?
Library/logs/Enscape/Enscape renderer host
Library/logs/Enscape/Enscape vectorworks plugin
Library/logs/Enscape/Renderer
Please let me know if you can’t find them, or if you encounter any questions along the way!
Hello Kaj, unfortunately I couldn’t find those log files. Here’s a screenshot.
Thank you.
@nothingunusual please have a look at the Library folder in your user home directory: /Users/your_user/Library/Logs/Enscape
I have the same problem. Enscape 2.0 simply disappears in Sketchup after updating. I even formatted MacOS and it still didn't work. It appears in the Sketchup extension manager but there is no way to use it because the plugin is not active
My topic on the forum
Hey, can both of you please try if using the latest version for Mac (you can download it here: http://www.enscape3d.com/downloads ) fixes the issue?
I did. It works this time. Thank you.
Hey Kaj, Alexander,
I had the same problem regarding the new macOS update. I tried to reinstall Enscape, the installers prompts it has been installed successfully, but the Enscape Application is nowhere to be found. I also tried the new installer (11 oct). When I try an Advanced Install, I cannot choose a program for my Host application (Sketchup). I have also uninstalled Enscape a couple of times.
I am using a Macbook Air M2 on MacOS Sonoma.
It is very unfortunate because I started my trial, but I haven’t been able to use it for at least 1 second. I hope someone can help me with this problem because the Enscape Support is not helping on the problem.
Kind regards
Vincent
Hi all!
I don’t know if it could be helpful.
Sometimes It happens that the “enscape toolbar” disappears also if in the VIEW-TOOLBAR section is TICKED. I tried to deselect the tick, then select again and It appears.
Kind regards.
S.
I’m having the same issue with OCT 11 update, tried sketchup 2022 & 2023.
I’m running MacOs Sonoma 14.1
