Enscape doesn't load

I can’t open my enscape, I have the latest version, the 3.5. I already updated my graphic cards and everything on enscape but still i can’t use my enscape, what can i do?

Chaya

@Chayavdweijden , welcome to our Forum.

If your machine does meet our system requirements listed here:

https://learn.enscape3d.com/blog/knowledgebase/system-requirements/

Then please also submit a feedback report with log files as detailed here so that we can troubleshoot this further: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-sketchup/