Enscape for Mac Service Pack 2.1.0

Enscape for macOS Enscape for macOS :: Questions and Issues
1

Dear Forum Community,

We’ve just released our latest Enscape for Mac Service Pack 2.10!

NEW:

Enscape Material Library

You can now access our collection of pre-made materials. Import the desired material and tweak it additionally in the Enscape Material Editor if you need to.

Batch Rendering

You can now render multiple views at once by using the Batch Rendering button in the Enscape window.

Video Editor

Define and export videos directly from Enscape.

V-Ray Scene Export (Beta)

Enscape can now export scene files for Chaos V-Ray.

Rhino 7 Support

Enscape for Mac now supports Rhino 7. If you had Enscape installed previously, please make sure to enable Rhino support in the Advanced menu of the installer.

Feel free to also check out our dedicated blog post alongside "Enscape for Mac: Rhino Now Supported".

UPDATE:

Improved Render Quality via NVIDIA Denoiser for Capture Exports

Image and video capture exports are now using the NVIDIA ReLAX denoiser if the corresponding Renderer Setting is enabled (previously NVIDIA Denoiser setting only affected real-time walkthroughs). Noise on captured images and videos, especially on rough metallic surfaces, is much improved compared to before.

Improved Startup Performance

We made several improvements to reduce Enscape’s startup time. For instance, Enscape is now running natively on Apple Silicon.

Created Uninstall Application

Enscape now installs an uninstaller application that makes uninstalling more user friendly.

KNOWN ISSUES:

Textures Become Blue on Larger Distance

In rare cases some textures may fade into dark blue color with the growing distance to the camera.

You can always acquire our latest Enscape for Mac (and Windows) release here.

If any questions or further feedback arises, please let us know via this thread or through our help center. In case of experiencing any crashes, freezes or similar, kindly submit a feedback report with log files instead.

2

Synchronized rendering bug, problem persists.
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3

Hi,

I cannot renew a key within https://my.enscape3d.com/account#!/subscription
or buy again via https://enscape3d.com/pricing/
or cannot log there https://enscape3d.eu.auth0.com/u/login?state=hKFo2SA4TTJPSHRJSEdJdWVHaUZPTDJEMGFnYzhpMWEzdHBIaKFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIDZYRi0xanFoenQtYURhQWlDbXI0R250OFRSVnlxYmNSo2NpZNkgUlVpVUNZTzNlUjRPTWFhQ0pldDZvY2lxV3p6UlFlenE

Can you help please ?

4

Do you still experience issues in that regard? What exactly happens when you try to log in? Is there any error message or such you could share with me please?

Any additional details here would be appreciated.

5

@Demian_Gutberlet

Perhaps I’m missing it, but where is the video editor? I don’t see it anywhere on the taskbar.

Screenshot 2023-12-11 at 5.08.50 PM.jpg

Screenshot 2023-12-11 at 1.40.08 PM.jpg
Screenshot 2023-12-11 at 1.40.08 PM.jpg916×612 81 KB

6

@Demian_Gutberlet

Also, I’m not sure if this is a new bug with Preview 2.10 (or perhaps a persistent bug), but the Time of Day, Solar Angle and Solar Rotation adjustments CMD + U/I do not save to the scene in SketchUp so once I get the sun angles right in Enscape and re-save the SketchUp view, I lose them every time I click on the scene in SketchUp. Is there a workaround for this in the meantime? Thanks

Screenshot 2023-12-11 at 5.14.26 PM.jpg
Screenshot 2023-12-11 at 5.14.26 PM.jpg554×312 17.6 KB

7

@Demian_Gutberlet

There is also a large amount of ghosting/remnants/artifacts of geometry that once changed in SketchUp, do not reflect in the render window. The only workaround I’ve found is to cut/paste the geometry within SketchUp (which doesn’t always work) or close and reopen the render window for each case.

8

This sounds like a similar issue to what I’m experiencing as well.

9

Hi again,

On the subcription page, i got an error message.

Via the pricing page, I got a blank right side window, i cant pull until the payement

On the log page of Chaospartner, it seems i don’t have an account
…

10

@suguru ,

It looks like you are still using the latest Enscape for Mac preview, please try the latest service pack instead (which this thread is about) which can be acquired here.

On top of that please kindly make sure to forward any still persisting issues via the feedback button or help center, this allows us to file any additional bugs or such based on your report(s): How do I contact Support? - News & FAQ - Enscape Community Forum

In general whenever you experience any technical problems with Enscape for Mac please ideally always reach out to us this way in the future.

Please further take a few screenshots or copy the exact error messages you receive and share them with me via a direct message, at the moment we are still missing the vital details: How can I send a private/direct message to someone?

On top of that, are you able to login to your main Enscape account here (instead of via the Chaos homepage), after perhaps resetting your password as well if required:

https://accounts.enscape3d.com/service_login?return_to=https%3A%2F%2Fmy.enscape3d.com

If not, please also detail what exactly happens during login so that we can troubleshoot this further.

11

Ahh, thanks for the clarification @Demian_Gutberlet !

I have a running message thread with @Alexander_Devaykin on here and have been sharing all my bugs/reports/logs with him, thanks.

12

Panoramas are unusable in this build, did you guys not test this? They are almost black even when exported on a bright sunny day and look nothing like the settings when they’re exported.

13

Hi Suguru, I did a quick panorama test on a model I had successfully rendered panoramas from on earlier versions of Enscape. I can confirm that the panoramas rendered from the same model are rendering out very dark on the the latest version on Enscape.

14

Thanks for confirming @arcgraphics_1 , it always helps to have multiple reports for these bugs. :+1:

FYI @Alexander_Devaykin

15

@arcgraphics_1 @suguru thank you fore reporting. Would you mind showing examples and maybe even share a basic repro case project?

16

Hi Alexander, unfortunately I won’t be able to share this project due to our client confidentiality policy.

17

I also can’t share due to NDA, but I’ll see if I can find some time for a mockup later, I imagine you should be able to create/test an example pretty easily with the same dark results, but perhaps not.

18

We have automatic and manual tests for panorama and we have not seen any issues there. It must be some combination of factors or a corner case you have, so it would be great to have an sample project or at least picture to work with.

19

Hi Alexander,

Same issue here, total black panorama on iphone, too dark panorama’s on android.

Since last enscape update.

Is there a fix for this?

Looking forward hearing.

20

Hi @gfree_1

could you drop me a link to panorama via private message?