Hello, I work in the IT department at a college in my area. A few months back we had instructors request Enscape installation/licensing for one of our computer labs. I also requested licensing for the instructor that made the request.
We received the instructor license the next day, proof of ID was requested a few days later for the lab licensing. I provided a link to our employee directory which has my name, title and email, and requested specification on what kind of ID verification they need. Unfortunately, I never received a response after that.
I’ve put in 2 additional requests for lab licensing, get prompted to provide ID verification, and then no response again.
I’ve also put in a support ticket, ticket #76513, which was marked resolved after a week or so of sending follow up emails with no replies in return. Finally someone emailed back and told me to contact the email address (which is the email I was in contact with during the initial requests above).
Can anyone assist? I’m not sure who else I should be reaching out to, or how to get a response from the address. All of the above has been going on since August of 2022.
Thank you in advance for any assistance you’re able to provide me!