Enscape is not working in versions later than Revit 2018

In every version later than 2018 it is completely greyed out and the start up screen does not open after I have started revit as it does in 2018, I have been through the previous posts which suggest the material libraries may not be installed so I checked this and they are installed, I`ve also tried using the default 3d view as suggested but still nothing. I have installed the latest version and made sure all the revit installs are upto date but again this has made no difference. Anyone have any more ideas?

thanks

Adam

Only versions presently supported: 2018, 2019, 2020, 2021, 2022

https://enscape3d.com/download/

We’re having this same problem on one computer here: Enscape works fine in Revit 2021, but on same computer, Revit 2019’s Enscape tab is completely grayed out?

Tried uninstall/reinstall; problem remains.

Also, it’s just affecting one computer so far: Enscape works fine on other computers with both Revit 2019 and 2021.

Enscape version: Enscape-3.1.1+53717

What else should we try?

Hi @FutureservRoo and @colinmccroskey

Please send us a feedback report from the affected machine via the Enscape Feedback Button and add a link to this thread in the description for reference.

This way we get more information to help troubleshoot this.

Hi,

I am facing the very same problem. Enscape tab is greyed out. Did you find a solution yet?

working with Revit 20.2.0.48

and Enscape Enscape-3.1.0+51825 (latest version neither worked).

Using the feedback button is not possible since it is greyed out…

Any suggestions?

Hi @apiepe

In that case, could you please manually send us the necessary log files, you’ll find them here:

Enscape main plugin log files:

C:\Users%USERNAME%\AppData\Roaming\Enscape\Data\Logs

Revit plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeRevitPlugin

You can just place all the files that are contained in these folders into a .zip file and send them to me via a DM.