Enscape keeps billing me every month for a subscription that does not exist! I have no chance to cancel the payments anywhere because there is no email associated to it and the “ghost” subscription does not list under my account → subscriptions..
I made the stupid mistake to register a creditcard just to get to see the subscription tab just to learn that the only subscription there is cancelled/expired. But now they did a automatic money withdrawing without any acceptance from my side - What the fuck is going on?? Now I am paying for two subscription every month (188 euros!) and I dont even have acces to any subscription.
I’ve tried to contact Enscape regarding monthly withdrawings from my bank account but they’re not responding (pretty similar to how a scam company would handle their business) Have anyone had the same experience? This is the most untransparent company I have ever witnessed…
Hello @nohr_sigsgaard , and welcome to our Forum.
I’m sorry to hear about that and I have just checked our system for your current latest e-mail - Unfortunately at the moment licensing requests may take 1-2 days longer to process than usual, we want to apologize for that.
We have furthermore replied to your previous requests in the past (I see four in our system from 2021/2022/2017), and on the 20th of September we wrote you the following to a request of yours:
“Please find the two latest invoices attached. You have two accounts with 1 subscription in each. If you wish to cancel them, please let me know.”
But we’ve unfortunately not received a response back to that since then.
Kindly check your e-mail folders once more for any replies from us just to be sure, and if you feel like there may be some missing please also check your spam/junk folders. I can also resend you the latest responses from us if required.
One of our licensing members will get back to you in the next couple of days to resolve these matters at hand in any case though, so thank you in advance for a bit more patience.
If anything else is unclear or you have any further questions let me know too.
I am not interested in getting a license. I simply want to cancel the automatic money withdrawings that keeps on going every month for a license that I have no control of! But I have absolutely no chance to cancel anything except for cancelling my credit card since you dont answer my inquiries.
I have been charged for a subscription that does not appear under my account. I find that alone very fishy..
"We have furthermore replied to your previous requests in the past (I see four in our system from 2021/2022/2017), and on the 20th of September we wrote you the following to a request of yours:
“Please find the two latest invoices attached. You have two accounts with 1 subscription in each. If you wish to cancel them, please let me know.”"
That´s a straight up lie and I will need further proof that you actually tried to contact me.
@nohr_sigsgaard , I am sure there has simply been a misunderstanding here and as said, our licensing team themselves will get back in touch with you as soon as possible.
I have gladly send you the response from my colleague once more in form of a screenshot (via direct message) taken from our system directly which includes the date and time as well. If required, we can offer further proof as well, but to accuse me or us of lying is unfortunate, as we have no reason or motivation to ever lie to any of our customers.
As mentioned, if required I can forward you any past replies to your requests to which you’ve also replied back through 2021/2022. That is why I simply kindly asked to please re-check your account for any e-mails sent to you (same e-mail used to login to this Forum) as you may have overlooked it, especially the one I quoted above - More specifically from my colleague Kelsey Wolf on the 20. September 2021 at 16:35 (which also includes two corresponding invoices).
We are obligated to assist our users in resolving any such issues as quickly as we can, so again, we want to apologize for the delay when it came to your latest request.
@nohr_sigsgaard , just another brief update but you can already expect a reply from licensing once more throughout today rather soon. I’ll also let you know here once that response has been sent.