Enscape keeps crashing in a Mac environment

Enscape Requests, Issues, Discussions Enscape :: Issues
1

We have been utilizing Archicad in a Mac environment, and unfortunately, we are currently experiencing significant issues with the Enscape program.
Our working file, which measures 712.5 MB, consistently crashes and generates errors upon pressing the Enscape Play button.

In an effort to resolve this matter promptly, we have attached files containing our computer performance data and detailed problem reports for your review.
We believe that addressing this issue at the earliest convenience is crucial for the continuity of our design work.

Thank you in advance for your prompt attention to this matter, and we look forward to hearing from you soon.

Best regards,

Bug Reporter.jpg
Bug Reporter.jpg925×1200 195 KB

Detail problem.txt (232 KB)
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2

@hnamatelierflow , welcome to our Forum.

Whenever you experience any technical issues with Enscape for Mac like crashes/freezes or problems in general please kindly submit a dedicated feedback report including log files from that machine: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/

Afterward we can analyse said log files further together with your machine information in order to provide a solution as soon as we can.

Thank you very much once more in advance for your cooperation.