@neos12 , thank you for your post. In this regard please kindly make sure to also submit a report to our support team including your log files as detailed here. What seemed to have helped a user with the same issue prior was to also uninstall any existing version of Enscape from their machine to then re-install Enscape using our latest installer found here.
In case re-installing Enscape doesn’t do the trick please definitely send in said report and feel free to let me know once you’ve done so as well so we can further troubleshoot this. Thank you once more in advance.