# Enscape not opening - Error message

**URL:** <https://forums.chaos.com/t/enscape-not-opening-error-message/180288>\
**Category:** Issues\
**Created:** [July 23, 2025, 11:01pm UTC](https://forums.chaos.com/t/enscape-not-opening-error-message/180288 "2025-07-23T23:01:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![luizarq](https://avatars.discourse-cdn.com/v4/letter/l/6de8d8/32.png) [@luizarq](https://forums.chaos.com/u/luizarq)\
**Post date:** [July 23, 2025, 11:01pm UTC](https://forums.chaos.com/t/enscape-not-opening-error-message/180288/1 "2025-07-23T23:01:11Z")

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I tried to open Enscape via Sketchup, but it crshes saying there was an error and Chaos will try to solve…

I upgraded to the latest version and tried openning again, but received the same message.

Can somebody help me out?

Tks,

Luiz

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<div class="post-metadata">

**Author:** ![Demian\_Gutberlet](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/demian_gutberlet/32/5_2.png) [@Demian\_Gutberlet](https://forums.chaos.com/u/Demian_Gutberlet)\
**Post date:** [July 24, 2025, 9:38am UTC](https://forums.chaos.com/t/enscape-not-opening-error-message/180288/2 "2025-07-24T09:38:41Z")

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Hi @luizarq , and welcome to our Forum.

In order to assist you as quickly as possible in case of any issues with Enscape especially when it comes to crashes, please kindly make sure to reach out to the official support team directly as detailed [**here**](https://forum.enscape3d.com/index.php?thread/23481-how-do-i-contact-support/)..

In this case submitting a support report would be ideal if possible as that will transfer all of your machine information alongside vital log files which we can use for troubleshooting.

Thank you in advance in case you haven’t already contacted us this way prior.