Enscape plug in Sketchup not working

I had the trial version of Enscape on SketchUp, and I recently purchased it. However, the plugin no longer works; when I click on it, I get this error message: ‘unable to load shared library…’

Any advice on how to resolve this issue would be appreciated.

Hi @laurelineuh , welcome to our Forum.

This issue should be resolved by updating to our latest hotfix update of Enscape 4.2.0 which can be acquired here.

Just in case you still experience this or any other additional problems please kindly reach out to our dedicated support team as detailed here for further assistance.

Thanks a lot in advance.