Hi! Enscape was working beautifully on my laptop and then for no apparent reason, the rendering window has stopped opening when I click the “start Enscape” plug-in button in my SketchUp model. The window pops up that shows a loading bar that successfully finishes exporting geometry, materials, textures, etc., but the rendering window never opens, however long I wait. There are no error messages, and if I click on the SketchUp icon in my taskbar, I see two parallel preview images - my SketchUp model and a blank Enscape rendering window. If I click on that blank window to try to bring it to the front/show it, nothing happens. Nothing changed on my computer or with my SketchUp model when this started happening with Enscape. This has persisted for multiple days even though I have shut down my computer multiple times, tried other SketchUp models, uninstalled the Enscape plug-in, installed the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019 x64 as recommended here in the forum, repaired Enscape using Enscape Setup, downloaded the latest version of Enscape and uninstalled/reinstalled it (making sure to “install for all users of this machine”), made sure my global and program 3D settings are using the high-performance NVIDIA processor, updated my graphics card driver to the latest available one, repaired SketchUp, and uninstalled and reinstalled SketchUp. What else can I do to try to fix this issue? Thank you very much in advance!
In case it helps solve the issue, I have also tried installing older versions of Enscape, but the rendering window still refuses to open. The SketchUp file is fine - I had others try to open my file on their computers and they can access the Enscape rendering window for my file from their computers.
I’m sorry to hear about that - it would in this case be best if you could kindly send us a dedicated Feedback report:
https://enscape3d.com/community/blog/knowledgebase/using-the-feedback-button/
This way we’ll receive all the required log files and machine information to troubleshoot this problem. Thank you in advance! 