Enscape window crashes at 5%

I use Enscape regulary and suddenly 2 days ago when I try to open the enscape window it loads to5% and then closes with no error message I have tried uninstalling/reinstalling and cleaning up space on my drive I have tried sending log infor to support I have opened a ticket but nothing is helping I cannot get it to open.

Hi @gina_1 , our support team has just sent a reply around an hour ago, please check it out and let us know via the existing support ticket through e-mail in case you’re still unsuccessful thereafter.