Hi there, I am wondering if anyone is able to advise on what to do. It worked fine a few days ago, then I started experiencing crashes. Yesterday it would not open at all. First it would crash, then I got the attached screen when trying to open it from SketchUp. Can anyone help out?
I tried restarting my Mac, run updates, nothing worked. I am working towards a deadline and it’s very stressful being unable to connect…
Hi @hannatrzyna , in case of license problems in general, please definitely reach out to our dedicated licensing support team directly, as detailed here, and we’ll be able to help you as soon as possible. That is, of course, only if you haven’t reached out this way already, and thanks a lot in advance for your cooperation.
Thank you, I have already reached out and got an active ticket going. Hoping to resolve this issue asap tho!
Ive been having the same issue since 09/05/25 as well. I’ve yet to hear back from IT and I’m incredibly frustrated. My clients have been expecting renders since last Friday and I can’t do anything about it.
Ive tried deleting and reinstalling sketchup; Deleting and reinstalling enscape; Ive removed and reinstalled chaos unified login.
I reached out to support team on 09/05/25 and have yet to hear back after multiple replies expressing urgency.
I NEED THIS FIXED ASAP. MY CLIENTS ARE STALLED AND I’M LOSING MONEY HERE.
I have been trying to get Enscape/Chaos to work on my computer for weeks. `I don’t use it exclusively, so I can wait, but I need it now.
I installed the latest Enscape software, and when using SketchUp, it says I need the latest License Server. So, I installed the latest License Server software, and the computer started putting up these black window flashes every 15-30 seconds. I uninstalled the app, and it went away.
i have tried to get into the support system but the website is not working
Any help would be appreciated.
I have a Microsoft Surface computer and Windows 11.
The support center won’t open on my computer; other sites open fine, including the Chaos site.
Welcome to our Forum @jcdla , and I am sorry to hear about this behavior. Right away, could you please kindly share the email you’ve used to reach out to our dedicated support team just so I can check your case’s status as well? If possible, please provide said e-mail via a direct message.
Welcome to our Forum too @HEATH_Architecture .
If you haven’t already, please try to make use of the support button itself as detailed here, and in case that does not work either, try to use a different browser (Edge, Firefox, Chrome, Brave, …) to access our Help Center (again) as detailed here. If you’re still unsuccessful, it would be very helpful to e.g. receive a screenshot of our support site, which you can’t enter, and whether there are any error messages or similar for us to identify.
Thank you very much in advance.
