// Error: Could not obtain an interface license (-200): The ChaosGroup License Server could not be reached.

Licensing General
1

// Error: Could not obtain an interface license (-200): The ChaosGroup License Server could not be reached.

Hi, I have no idea how to make this work, been pulling my hair out for a few weeks since there is not tech support except these forums. I have tried firewall settings and reinstalling and both the server and plugin. I have tried putting username and passwords into proxy setting on the website. I have tried various primary and secondary ip addresses and changed them back in the change server settings. This all works just fine at work but and home nada. I have a basic wireless router but i plug my computer into a wall socket wireless extender to get a better signal. I have checked ports on my wireless router port 3034 or rather added them. When I go to http://localhost:30304/#/ I see the server and the licence ready to be used but it won’t grab it? Any ideas?

Thanks
Jon

maya 2018
PC windows 7

2

Hello,

You can reach our support team by sending an email to support@chaosgroup.com. More ways that you can contact our support team are described here:

https://www.chaosgroup.com/support/faq/how-do-i-contact-technical-support

Regarding your licensing issue, please uninstall the Chaos Group license server and remove any remaining files from the following folder:

C:\Program Files\Common Files\ChaosGroup

Afterwards, download and install the latest Chaos license server 5.2.3 from the following page:

https://download.chaosgroup.com/downloads/14218/licenseserver-standalone-523-adv

Go to the Chaos License server page (localhost:30304), enable your Online/Dongle. If you continue to experience issues, send an email to support@chaosgroup.com. Please include a screenshot from the Chaos License server page (http://localhost:30304) and your Chaos Group username or dongle serial number.

3

Hello,

I just woke up today and have the same error - the license server page is also not opening. This is really an unreliable system - I can’t afford to have a sudden stop in over-night renderings or any delays like today.

Cheers
Rafal

4

Hi Rafal,

Does it work now? If not - can you write us at support@chaosgroup.com?

5

Hello Ivan,

I had to reinstall the license server - using win 10 btw. I will report if it happens regularly.

Cheers
Rafal