Hi @GabrielaH , welcome to our Forum.
Right away, if not done recently, please try updating the graphics card drivers for your RTX 4070 (ideally acquired directly from NVIDIA here) and make sure that you’re using our latest release Enscape 3.5.4.
In case you’ve updated your GPU drivers already or doing so makes no difference kindly submit a feedback report via the Feedback button including log files and machine information (enabled by default) to our technical support team as detailed here:
https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-sketchup/
You can just copy what you’ve shared here in the submission form before submitting, and kindly let me know once sent in so that I can also have a look myself.
It’s appreciated and thank you in advance.
