Fixed seat stopped working one day. Made me enter my key. When I did i keep keeping this message. I tried deactivating and reactivating with no success. Enscape support has been completely unresponsive. Its been a month with not even a word.
I’m sorry to hear that @Lhillock28 - Unfortunately the e-mail is deprecated and this message text should be coming from an older version of Enscape. In case you aren’t using 3.5.1 yet, you can acquire that latest release here.
Regarding the new method to contact support please check out this FAQ article I’ve created:
How do I contact the support teams directly?
The second method is most applicable here. Make sure to also either include the e-mail tied to your Enscape account or share the license key itself (all via helpdesk of course), as the e-mail used to sign into this Forum is not tied to any subscription.
You’ll receive a license reset as quickly as possible thereafter.
Thanks a lot in advance, and again, I’m sorry about the confusion caused here.
Hi Demian,
I made a ticket today so hopefully that helps. My colleague made one a while ago for me but never got a response so my hopes are not high.
Can you perhaps let me know the e-mail or name of that colleague? Of course our users should at least receive a response after a couple of days so I’d like to look into that if you could provide this info. I appreciate it and thank you in advance.