Hardware Features - NVIDIA RTX not available

Enscape Host Applications Enscape for SketchUp
1

Hi

When I go into General settings - Rendering - Hardware Features

The NVIDIA RTX Ray Tracing is not available and says "Your graphics card does not support ray tracing…

I have gone though the steps in "Multi GPU Issues and it doesn’t solve the problem.

Any help would be appreciated.

Thanks

Jonathan

My Laptop Specs

Laptop: Asus ROG STRIX 17

Processor: AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz

Graphics Card: RTX3080

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@JohnHolmes , thanks for the report and welcome to our Forum.

So far a dedicated graphics card update for your 3080 should do the trick. Please acquire them directly from the NVIDIA page here and let me know if that doesn’t do that trick.

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@Demian_Gutberlet

I have up to date graphics drivers. I updated them first thinking that would solve the problem but same result.

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Hi @JohnHolmes

Could you in that case please send in a feedback report including the log files via the Enscape Feedback Button.

Please also add a link to this thread in the description for context.

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Hi @Rick_Marx

I got this sorted via Enscape support. It was solved by updating the AMD drivers for the onboard GPU not the Nvida GPU, which I didn’t realize had anything to do the running of enscape.

Thank you for your help

Jonathan

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I have GeForce RTX 2070 Super. I had same problem.. Ray Tracing options were grayed out with DLSS unchecked..
I checked in Device Manager and it was showing that I have best drivers available.. So I didn’t update them at first.. But I did now download driver directly from Nvidia as @Demian_Gutberlet mentioned…
Worked for me..

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@tomasz_drgas , glad to hear that - it’s worth mentioning in this case that we always recommend acquiring the latest drivers from either the NVIDIA or AMD homepage directly. Windows more than often unfortunately does not seem to be truthful about the drivers actually being completely up to date.

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@JohnHolmes : From which source have you downloaded the amd-driver? (MyAsus, Official-Website,..)

I have the same problem like you and nearly the same notebook model (3070, 15 inch)

Best Regards,

SeboWim

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The video card is made by Nvidia not AMD so you want to get them from Nvidia, do a google search for ‘Nvidia Drivers’ and the 1st link should be the one you want.

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thank you @Paul_Russam , I always have the lastest nvidia studio drivers, but as @JohnHolmes stated he resolved the problem by updating the onboard gpu drivers from amd.

the thing is that in the amd-gpu gui theres no update function implemented, it only updates from the myasus application and I dont know hoe they roll out their updates - so it could be that theres a newer version directly from amd and I thought I ask @JohnHolmes from the source he downloaded it.

I once updated directly from amd and my system crashed so I am a bit cautios.

But thanks for the fast response!

Best regards,

SeboWim

11

There is an auto detector for AMD products you can use here

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

That should spot the CPU/GPU that needs updating

I occasionally run into problems with people with intel CPUs and Nvidia cards with Sketchup/Enscape etc for the same reasons - on laptops the Nvidia card is a render only device, the integrated GPU built into the CPU actually handles the image landing on your monitor and this can occasionally cause issues when there are the normal drivers shenanigans going on.

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@SeboWim so sorry for the late reply. Lockdown here in Auckland NZ and I have 2 small children making sure I don’t get anything done.

Adam.Fairclough suggestion is what I did, Hope this helps you.