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[ab68]

I’ll start by saying that I have everything up to date. At some point last night while I was working something broke. I was creating my custom asset library for many days. The assets are uploaded to my Cloud on OneDrive, but in Offline mode.

Now I see an error message: An unexpected error occurred while uploading the asset. So I don’t see anything anymore of my 800 Assets. Is there a limit for the Assets? I don’t think so

But if I click on Open Asset Editor I see them all and can also edit them.

But most of all I can’t create a new Asset anymore.

As if it lost the Asset database file, because the files are all there. So I can’t insert them into the scene anymore.

I just tried to reinstall the latest version of Enscape 4.1.

I worked on it for a month to create this and now I’m stuck.

Get urgent help

[Demian_Gutberlet]

Hi @ab68 , in such a case or when in an urgent situation (e.g. something “breaking” without any discernible reason or cause) generally please make sure to right away submit a dedicated support report as detailed here if you haven’t already: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button

We’ll then be able to look into this further based on the generated log files and such sent alongside. Feel free to also let me know once you’ve submitted your report and thanks a lot in advance for your cooperation here too.