how to enable trial for Vray for Unreal

trying to get this working. installed the trial and enabled the plugin in unreal but the vray button is greyed out and cant access settings or anything? Getting a ‘No license for the product errror’
any ideas here? having a very bad day with software today

i looked in my online licensing but there are no options there either

Hi, squintnic

Can you write to us at support@chaosgroup.com so we can fix it.

Best regards,
Alexander

cheers
emailed