Hello,
My name is Anty. I am writing here because I desperately need help getting a refund for a subscription charge.
I signed up for the 14-day free trial because I just needed to take a few quick screenshots of my Rhino render in Enscape. I made sure to cancel the subscription days before the trial ended, but I was still charged of 730, 54 EURO.
I am a 19 year old college student without a job, depending on just my single mother so please I absolutely cannot afford this expense right now. I did everything right and cancelled on time, so this charge has put me in a really difficult financial position.
I have already submitted an email and a support ticket regarding this with also proof and screenshots of the cancellation, but I am posting here in hopes that someone from the team can please look into it urgently.
I would be so incredibly grateful for your help in resolving this and reversing the charge. Thank you so much.