Hello, I am a technical support staff member for a domestic Chaos enscape reseller.
To be blunt, there are too many errors when running the product.
Sometimes it suddenly crashes during loading, to solve this I downgrade Enscape to resolve t, the key value is not activated, or when I log in through ‘my account’, the error is the same…just can’t run it.
I’ve been getting so many inquiries like this lately that it’s too much for me to guide everyone.
When will this error be fixed?
This bug has been going on for 3 months now.
Also, the old version (4.0.2.11) is only compatible with SketchUp 2024,
so it’s too much trouble to guide those who want to use the new version 2025.
Please, please.
Instead of improving the function, please pay more attention to the stability of the product. Please,
I love and cherish Enscape more than anyone else, but these bugs are making me feel more and more skeptical about it.
the developers are probably the busiest, but I think this is a matter of the product’s survival.
Who wants to spend a lot of money on a product that they can’t even use?
It’s so tiring and hard, but I believe it will get better someday.
Thank you for developing and updating the product.
Thank you for your kind response.
Thank you for reading this long post.
-Joo